Unfortunately, due to a number of factors including component availability & escalating costs we no longer service or repair any domestic garage doors.
There are a number of minor faults that occur particularly with electrically operated garage doors that you can easily remedy yourself.
Our troubleshooting checklist
You may find it helpful the following points helpful in resolving your problem.
- Firstly, was the door working prior to the current fault? If it was, this may indicate a minor fault that you can deal with yourself. In many instances, the power supply has simply been switched off, or the batteries in the remote control handsets have gone flat.
- Is the power connected, plugged in & switched on at the mains? Have you checked the fuse in the plug? Try switching on & off at the socket if you have recently had a power cut.
- Have you read through your product usage instructions & eliminated everything on the troubleshooting help page?
- Is there any obstruction under the door or inside/outside within the closing area?
- When did you last change the batteries in the handsets or safety edge in rolling doors? Could they have gone flat?
- Has the door been switched into manual operation? i.e. can you hear the motor when you press the control but the door does not move?
- Your user guide will give information on how to re-engage the motor.
- Do you currently have builders/visitors/gardeners using the garage who may not be aware of how it functions?
- On older rolling garage doors, is the photocell reflector out of line, obstructed or dirty?
- Are you pressing the correct button on the handset? It will usually be the same button for open & close.
Non-functioning or broken remote control handset?
If your handset has been working recently & you have not changed the battery for a significant period of time, it may simply need a new battery. A local watch battery supplier can supply & fit your new battery for a few pounds. We do not stock handset batteries.
If you fit a new battery yourself & your handset is still unresponsive, firstly check that you have fitted the battery the correct way round. If still not working, it may have unfortunately failed or been accidentally damaged. In this case, you may need to replace it.
Due to the vast array of handsets on the market from different door manufactures going back over the years, we no longer carry stock for any door. Please bear in mind that some older designs of handset may now be obsolete.
We recommend you contact the supplier below. They offer many types and ages of handset at very competitive prices.